SoSmart LLC ("SoSmart," "SoSmart Security," "we," "us," or "our") respects your privacy. This policy explains what information we collect, how we use and share it, and the choices you have when you use our security, monitoring, and related services or visit sosmartsecurity.com.
1. Information we collect
We collect the information you provide to us when you set up and use your account and services, including:
- Identity and contact details — name, service and billing address, phone numbers, email address, and date of birth.
- Sensitive identifiers used for account setup and credit approval, such as a Social Security number, where applicable.
- Payment information — credit/debit card or bank account details used for billing.
- Account and service details — equipment, system configuration, service address, account credentials, verbal passwords, and the emergency contacts you designate.
2. How we use your information
We use the information we collect to:
- Provide, monitor, and maintain your security services and dispatch a response when your system signals an event.
- Set up and administer your account, including credit approval and identity verification.
- Process payments and manage billing, including past-due balances.
- Schedule installations, inspections, and service appointments, and send reminders.
- Send account, billing, appointment, and service notifications, including by text message where you have consented.
- Respond to your questions and provide customer support.
- Improve and secure our services, and prevent fraud and misuse.
- Comply with applicable laws, licensing, permitting, and lawful requests.
3. Text messages & mobile information
If you provide your mobile number, we may send you text messages related to your account, billing, appointments, and security service. You can opt in by signing our service agreement and providing your mobile number, or by texting us to start messaging.
Message frequency varies based on your account activity. Message and data rates may apply.
We do not share your mobile information. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.
You may opt out of text messages at any time by replying STOP to any message. Reply HELP for assistance, or contact us at (405) 200-1261 or admin@sosmartsecurity.com.
4. How we share information
We do not sell your personal information. We share information only as needed to operate our services and as described below:
- Central monitoring station. A third-party monitoring company that monitors your system and contacts you, your emergency contacts, and responders when an event occurs.
- Service and technology providers. Companies that help us deliver our services, such as our equipment and monitoring platform provider (Alarm.com) and payment processors, who may only use the information to provide services to us.
- Professional advisors. Such as accountants, attorneys, and auditors, where appropriate.
- Legal, regulatory, and safety. When required by law, licensing or permitting authorities, lawful requests, or to protect the safety, rights, or property of any person.
- Business transfers. In connection with a merger, acquisition, financing, or sale of assets, subject to this policy.
As noted above, your mobile number and SMS opt-in information are never shared with third parties for marketing purposes.
5. Data security
We use reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
6. Your choices & rights
- You may update your contact and account information by contacting us.
- You may opt out of text messages at any time by replying STOP, and opt out of marketing emails using the unsubscribe link.
- Depending on where you live, you may have rights to access, correct, or delete certain personal information, subject to legal, contractual, and retention requirements. To make a request, contact us using the details below.
7. Children's privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us and we will take appropriate steps to delete it.
8. Third-party services
Our services operate with third-party platforms and equipment, including Alarm.com. Those providers maintain their own terms and privacy practices that govern their handling of information. We encourage you to review the applicable third-party policies.
9. Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above and post the current version on this page. Your continued use of our services after an update means you accept the revised policy.
10. Contact us
If you have questions about this Privacy Policy or your information, contact us:
SoSmart Security (SoSmart LLC)
1001 NW 79th St, Unit C, Oklahoma City, OK 73114
Phone: (405) 200-1261
Email: admin@sosmartsecurity.com
OK License #433681